Sales Terms

Version: 27 August 2026

1. Seller

The seller is WpWeb S.r.l., via Livorno 60, 10144 Turin, Italy, tax and VAT ID 07292240012, certified email info@pec.wpweb.com. Support: assistenza@cercaposta.it.

2. Plans and prices

The catalogue states archive space, users, AI functions, token allowances every 5 hours and every 7 days, billing period, prices in the currencies made available and whether VAT is included. A free plan requires no payment and may be permanent or last for the number of days stated in the catalogue and registration summary. Its term is calculated from the individual activation and is not extended by later catalogue changes. “On request” offers become binding only when a proposal is accepted. Company allowances are shared among members.

A time-limited free plan may be redeemed once per account and cannot be claimed through self-service after a paid plan has been activated, unless an administrator records a specific grant. No free plan is assigned automatically when any plan ends: the workspace has no active plan. The archive remains read-only for 30 days and is then locked; 90 days after service ends it may enter the manual deletion queue. Activation of a valid plan cancels the procedure until deletion has actually been executed.

3. Subscriptions and renewal

Displayed monthly and annual plans renew automatically for the same period and payment method until cancelled. Price, currency, VAT, frequency and billing details appear before ordering. Cancellation from Billing takes effect at the end of the paid period unless mandatory remedies or another agreement apply.

4. Plan and billing-cycle changes

Before confirmation, the summary shows source and target plans, billing cycle, recurring price, VAT, effective date, any unused-period credit and the amount due. The subscription currency does not change during this operation. Only one plan change may be pending for a subscription; the quote remains valid for the time shown in the summary and must be recalculated if it expires or the period, plan or usage changes.

A move to a more expensive plan takes effect after payment is confirmed. When the billing cycle does not change, the unused portion of the current plan is credited against the target-plan charge for the remaining period and the original renewal date is preserved. When a more expensive plan is selected together with a monthly-to-annual change, a new annual term starts immediately: the unused monthly credit is deducted from the full annual price and the next renewal is one year after confirmation. For an annual-to-monthly move to a more expensive plan, the new features start immediately; the adjustment uses annual prices for the remainder of the current year and monthly renewals start at the original annual expiry.

Calculations use the actual seconds in the period and minor currency units with commercial rounding; net and VAT are kept separate and the amount due cannot be negative. Free-to-paid changes have no credit and start a new full paid period.

A move to a less expensive plan and a billing-cycle-only change, without a move to a more expensive plan, take effect at the end of the current period. The source plan's features and allowances remain active until then and no credit is granted to bring the change forward. At the effective date, the full price and features of the locked target plan version apply. Archive usage and member count are checked again; data is never reduced or deleted merely to make the change possible.

An administrator may send a proposal to facilitate catalogue clean-up or the sale of another plan. Where an active Stripe or PayPal subscription exists, the change is not imposed: the customer receives the proposal and must accept the terms and payment in the provider's secure flow. For bank transfer or another manual method, Sales may record a payment that was actually verified. Prepayment of a future change creates its accounting document but does not bring the new features forward. A pending change may be cancelled until payment has been captured or the provider has made it effective.

5. Payment, retries and activation

Stripe and PayPal plans activate after a signed provider confirmation. Bank transfer and manual methods require administrator approval. If payment for a plan change fails, the source plan and its features remain active throughout the grace period shown in the application, initially 7 days. The customer may update the payment method where the provider supports it and retry without creating a duplicate charge. If payment is not completed by the deadline, the change expires and is not applied.

For a new paid registration, verification of the email address or of the Google or Apple identity creates only the technical account needed to bind the order securely to the payer. It does not grant access to the archive, search or AI features. Before collection, the user sees only the plan summary, tax details, terms and payment methods. Stripe and PayPal activate the service only after an authentic webhook confirms payment; the browser returning from the provider's site is not proof of collection.

If bank transfer is selected, the system shows the beneficiary, bank details and a unique reference. The plan remains pending until administration verifies the reference, date, amount and currency against accounting records. Once verified, the customer receives an activation message. A mismatch is placed in reconciliation and grants no access. The time allowed to complete the initial payment is shown in the flow and is configurable; when it expires, a registration with no verified collection is suspended. Attempts, audit records and any economic documents already created are retained for administrative and legal obligations, without creating a right to access the service.

A failed ordinary renewal keeps full service during the grace period shown in the application and then ends without an automatic downgrade. Voluntary cancellation takes effect at the end of the paid period. Fraud, a chargeback or a dispute may cause immediate suspension. The archive is not deleted automatically.

6. Token packages

Packages may be bought on Free only if the plan enables AI. They do not expire, are credited after payment and are consumed after the included daily allowance. They are not cash-redeemable or transferable outside the organisation. Quantity, currency, price and VAT appear before purchase.

7. Consumer withdrawal

Distance consumers normally have 14 days to withdraw by an explicit notice to assistenza@cercaposta.it. If immediate activation was requested, a proportionate amount may be due for service already supplied. Loss of a withdrawal right for immediately usable digital content or credits applies only after the express request and acknowledgement required by law. Mandatory consumer rights always prevail.

8. Receipts, invoices and tax

WpWeb issues a numbered receipt for completed payments. CSV or JSON export supports external accounting; future electronic invoicing/SDI integration can be added without changing history. Customers must give accurate tax details. Tax and VAT treatment depend on available information and applicable law.

For an upgrade, the receipt and accounting export separately show the target-plan charge for the remaining period and the negative source-plan credit, including net, VAT and total. For a manually prepaid future change, the document date and entitlement effective date remain distinct.

9. Price changes

Renewal price changes will be notified reasonably in advance and never alter a paid period. You may cancel before they take effect. A catalogue update does not silently replace the contractual plan version already assigned; every change follows the flow and effective date described above.

10. Complaints and law

Contact assistenza@cercaposta.it; we will respond without undue delay. Italian law applies without prejudice to mandatory consumer protection and the forum of the consumer's residence.